Terms and Conditions

Terms and Conditions

Booking a Training Course

By Booking a Training Course at the NAC National Training Centre, you agree to the following Terms and Conditions

Acceptance of Booking

All bookings whether made online or over the telephone are subject to acceptance. When you book a course, you will be allocated a space and once allocated, will be confirmed. We will email you to confirm that you have secured your place.

In the event that multiple people book a course in the same time-frame or for any other reason that NAC decide not to confirm your booking, we will email you and refund any deposit you have paid.

On-Site Health and Safety

It is a condition of your booking that when you attend the NAC National Training Centre, you will bring with you the following items of PPE (Personal Protective Equipment):

  • Safety Footwear (Steel Toecap Footwear)
  • Safety Gloves
  • Arm Protective Sleeves

If you do not own any of the above PPE, you can purchase some on arrival. You will not be able to carry out any practical training without your PPE and therefore will not be able to take part on your course.

While at the NAC National Training Centre, you will have access to our Health and Safety Policy and Risk Assessments and you will be subject to the policies. Any Health and Safety breach may result in dismissal from the course with no refund given.

What is included in the Training Fee?

The Training Fee that you pay includes VAT. The Training Fee you pay will cover all the time for the training, refreshments during the day (water, tea / coffee)  and training materials that we issue you to take away. Training Fees do not include: Accommodation, Travel Costs, Meals while away from home or any other out of pocket expenses incurred by attending one of our courses.

Cancelling your Training

If you need to cancel your training, you can do so up until 24 Hours before the start of your training and you will receive a full refund, minus your deposit.
If you cancel within 24 Hours of your start date, we will not be able to refund your Training fee.
In all circumstances, Deposits are Non-Refundable.

Paying for Courses (balances)

When booking a course, you have the option of paying in full or paying a deposit. Where a deposit is paid, the remaining balance is due on or before 10 days prior to the course start date. Where the remaining payment has not been received, we will take the remaining balance from the card which paid your deposit. We will email you upon payment receipt with confirmation of payment and course booking.

Training Materials

Any Training Material provided by the NAC National Training Centre are for your use only. All Training Materials are Copyright and are not to be copied, shared or duplicated in any way.

Our Training Materials contain information intended to be used for the purpose or training within the NAC National Training Centre.

Course Conduct

While training at the NAC National Training Centre, we have a duty of care to all attendees. We will not tolerate any form of bullying, harassment or foul language on any of our training courses or at any of our training locations.

If you feel that you have been a victim of bullying, harassment or foul language, you should immediately notify your trainer.

If you are found to be involved in any bullying, harassment or using foul language, you might be asked to leave the training course and no refund will be given for the training.

Any attendee found to be intoxicated or under the influence of any illegal drugs will be dismissed from the training course and no refund will be given.

Course Dates

We reserve the right to cancel, edit or amend course dates and content. If we change or cancel any course dates that affect your desire or ability to attend, you will receive a full refund.

Online Courses

Our Online Courses as listed on our portal: www.online.appliance-repair-training.co.uk are designed for a single user to study course material online and pass relevant quizzes to obtain their CPD Accreditation in that subject. All Accounts are subject to a 1 user access level on 2 devices. When devices need replacing and therefore access on a new device is needed, the user should contact site admin via email at: training@nacrepair.co.uk to request access. 

In instances where we (NAC Training Centre) discover multiple users accessing the same material, i.e content or account login credentials being shared, we will withdraw access for the account user and ban them from future access to the portal. There will be no refund for fees paid and any CPD Accreditation earned will be emailed to the account owner.

Complaints Procedure

In the unlikely event that you wish to make a complaint about your training, please email your complaint to training@nacrepair.co.uk. All complaints need to be emailed so there is an audit trail of what’s being complained about and what the resolution was. Please note that staff at the NAC Training Centre will be unable to help with any complaint over the telephone so as we are rigid in keeping complaints to emails and audit trails in place. Any complaint email will be investigated within 24 Hours of receipt and an NAC Representative will contact you to confirm that your complaint has been received and it is being investigated.

Call Recordings

All inbound and outbound calls are recorded for training and monitoring purposes.

Amending these Terms & Conditions

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions.

Terms Effective Date – 01/02/2020

Terms Last Edited – 01/02/2020